According to after-sales service authorities, there are the following two cases:

1. When a product is defective and our technical will determines that the component of product is needs to be replaced for product defect itself, the user needs to provide the purchase record. AGFRC will bear the material expense of the replaced component. If the parts are not available on the official purchase platform, the user can contact with after-sales service to purchase the parts separately at its own costs, including parts expense, freight, Customs, bank transfer charges, etc.

2. When a product is defective, the user may be required to provide details about the defective product for troubleshooting. If the product has a serious problem and AGFRC needs to obtain the product to determine the cause. Firstly, the user should fill out the "Warranty Card Form" in detail and then send the product back to the provided address according to the requirements. AGFRC service center will check the product to determine the cause of the problem and the responsibility. While finding out the cause of the problem and the responsibility. If the product is defective itself, AGFRC will bear the product testing fee, related material fee and the feight to ship it back to the user. 

3. If the product needs to be returned to the factory for testing, the user is requested to properly dispose of the personalized items before sending the product for repair. The user should be aware that it is highly likely that the decorations will be broken during repair, and AGFRC will not be responsible for the cost.

4. To ensure the normal rights and interests of a user, the user needs to check carefully whether the product and packaging are intact when receiving the product. If the items are damaged in the shipping, the user needs to report it to AGFRC after-sales service center within 24 hours, otherwise, it will not be accepted. 

5. For the clerance and discontinued products, AGFRC does not provide after-sales depot repair service. User should contact AGFRC after-sales department( support@agfrc.com) in advance to confirm the repair material. 

6. The depot repair period is limited to 15 working days from the date of receipt of the returned product.

7. Huizhou AGF-RC Electronic Technology Co., Ltd. reserves the right for the above after-sales service terms and conditions.